A designer specialising in improving user experiences through strategic, human-centric design.

Andrew is a highly experienced designer across various industries. His expertise encompasses systems thinking, human-centric solution design, and a holistic approach to design strategy, with a track record of enhancing user experience and driving significant improvements in user engagement and platform adoption.

Case Studies

A Comprehensive Case Study of Decibel's Digital Transformation Journey

Decibel's digital experience analytics platform significantly improved to address user experience issues, focusing on user engagement, onboarding, and retention. This case study highlights the challenges, design process, and impactful works, including the acquisition by Medallia, then Medallia's subsequent acquisition, improved user satisfaction, and increased customer growth.

The Journey of the StarRez Community Platform

This case study details the journey of designing and implementing the StarRez Residential Community Management Platform. This pioneering solution has revolutionized the management of millions of residents' living experiences. The project has significantly contributed to user experience (UX) and user interface (UI) design in the residential community sector, achieving notable improvements in operational efficiency and user satisfaction.